Call 323.525.0337 or Email contact@e-mosaik.com

Customer Service

 

 

Shipping & Delivery

We normally use UPS and FedEx, however most shippers set maximum weight and size limits. If an item you wish to purchase exceeds those limits, then we will be required to use a freight shipper, either one of our tried and true favorites or one of your choosing.

 

Privacy & Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our order system uses the latest SSL Encrypted Security for all and any credit card transaction.

 

Returns & Replacements

All sales are final.
In the rare instance, returns are acceptable if we are notified within 3 days of receipt of merchandise. Returns are only honored if conditions of sale are not met as specified. It is necessary to e-mail or call us prior shipping back for authorization code, to check with us for the most efficient way of your return, and proper return procedure. We don't accept returns sent without prior authorization.

 

Payment, Pricing & Promotions

All prices are in U.S. funds. Our prices do not include tax, shipping & handling. You may purchase an item online or in the showroom by check, credit card, or cash. if the order is placed online, we will make every attempt to get your item(s) shipped within 24-48 hrs.

 

International Orders

International shipping, which we do on a regular basis, can only be handled on a case by case basis, depending on destination, weight, etc. All orders shipped outside the US continent are shipped USPS (United States Postal Services) by surface or air, unless requested otherwise. Automatic calculation for the shipping method, at the time of checking out is currently available only for the US continent. The extra cost of international shipping charges will be calculated at the time of shipping and is added to the paid total amount of the invoice, due and payable. Surface delivery time is approximately 2 to 4 weeks, and by air is 5 to 10 working days. Customs and taxes on international shipments are the recipient's responsibility. The local customs office could be contacted to get more information on rules and regulations. DHL, UPS and Fedex shipping is available. For more information: simply call us 323 525 0337 or email us at: Contact@e-mosaik.com